Privacy and Cookie Policy
How Home2stay Accessibility Ltd. protects your personal information and respects your privacy.
Last updated: October 2026
Home2stay Accessibility Ltd. ("Home2stay", "we", "us", or "our") operates out of Vancouver, British Columbia. We are committed to safeguarding the personal information of our clients, their caregivers, healthcare professionals, and visitors to our website. This Privacy and Cookie Policy outlines how we collect, use, disclose, and protect personal information when you contact us, visit our website, or engage our accessibility and home modification services.
1. Who We Are & Contact Details
Home2stay Accessibility Ltd. helps Vancouver-area seniors, caregivers, and homeowners stay safely and independently in their own homes. We specialize in bathroom conversions, stairlifts, modular and wood ramps, grab bars, and safety rails, supported by free in-home assessments, clinician referral partnerships, and funding program assistance.
Vancouver, BC, V6A 1H7
2. What Information We Collect
We collect personal information necessary to deliver our accessibility services, coordinate home assessments, and maintain our communications. We collect information through the following channels:
- Contact and Enquiry Form Details: Name, phone number, email address, postal code, residential address, preferred contact method, and information about the accessibility modifications you are considering.
- Referral Form Details from Clinicians and Caregivers: Information provided by occupational therapists, physical therapists, social workers, case managers, or family members submitting a referral on a client’s behalf. This may include client contact information, property access details, and specific mobility recommendations.
- Phone, Text, and Email Correspondence: Records of inquiries, consultation notes, project specifications, photographic measurements you share with us (such as stairs or bathroom layouts), and customer service interactions.
- Website Usage Data: Non-personally identifiable technical details such as your browser type, device operating system, pages viewed, referring web pages, and general geographic region, collected via automated logging and cookies.
3. How We Use It
We use the personal information we collect strictly for legitimate business purposes connected with fulfilling your accessibility needs:
Inquiries & Consultations
To respond promptly to quote requests, answer product queries, schedule free in-home assessments, and confirm appointments.
Assessments & Quotes
To evaluate physical measurements, evaluate staircase and bathroom configurations, and provide accurate, itemized proposals.
Installation & Service
To dispatch certified technicians, complete custom equipment installations, perform safety inspections, and maintain rental equipment.
Referral & Funding Support
To collaborate with referring healthcare professionals and assist clients with invoices and documents required for funding programs.
6. How Long We Keep It
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with statutory legal, accounting, and tax requirements in Canada.
For ongoing customers with active warranties, maintenance agreements, or rental equipment, we maintain service and installation records to honour warranty claims and ensure the long-term safety of the modifications. When information is no longer required, it is securely destroyed, erased, or anonymized in accordance with industry best practices.
7. Safeguards & Security
We implement reasonable physical, technical, and administrative security measures appropriate to the sensitivity of the information in our custody.
These safeguards include encrypted network protocols (SSL/TLS), firewalls, access controls limiting data access to employees with a genuine need-to-know, and secure handling procedures for on-site documentation. While no internet transmission or electronic storage is completely impenetrable, we routinely review and upgrade our security practices to protect your data.
8. Your Privacy Rights (PIPEDA & BC PIPA)
As an organization operating in British Columbia, Home2stay respects and upholds your privacy rights under Canadian privacy legislation, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
Under these laws, you have specific rights concerning the personal information we hold:
To exercise any of these rights, please submit a written request to our Privacy Officer using the contact details provided in Section 12.
9. Health & Mobility Information Note
Strict Purpose Limitation
In the course of planning bathroom conversions, stairlift installations, ramps, and safety grab bars, you or your healthcare clinician may share information concerning mobility limitations, balance, physical challenges, or adaptive equipment needs.
Any mobility or health-related detail shared with Home2stay is treated with the highest degree of sensitivity and discretion. It is used strictly to recommend, specify, engineer, and install appropriate accessibility solutions that keep you safe. We never disclose health or mobility details for marketing, profiling, or unrelated third-party use.
10. Children's Privacy
Our website and home accessibility services are intended for adults, caregivers, and seniors. We do not knowingly collect personal information directly from individuals under the age of 18 without verified parental or legal guardian consent. Where pediatric accessibility solutions (such as pediatric ramps or specialized bath adaptations) are planned, all communications and agreements are conducted strictly through the child's parent, legal guardian, or treating pediatric clinician.
11. Changes to This Policy
We may periodically update this Privacy and Cookie Policy to reflect changes in our operational procedures, technology, or Canadian legal standards. When modifications are made, the revised policy will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your personal information.
12. How to Contact Us with a Privacy Question
If you have questions, concerns, or requests regarding this Privacy Policy, your personal data, or our information practices, please reach out directly to our Privacy Officer: